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Return Policy

RETURN POLICY

 

Last updated February 23, 2021

 

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at magiemporium@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the address provided in the response email. 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

 

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

 

EXCEPTIONS    

 

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange. 

 

Please Note

  

  • A 30% restocking fee will be charged for all returns in excess of $30.00.     
  • Sale items are FINAL SALE and cannot be returned.        
  • Customers have the option of purchasing shipping insurance at checkout. MagiEmporium is not liable for items lost in shipping. Customers are encouraged to reach out to the shipping provider or file a claim with the shipping insurance provider.   
  • Items must be returned in original packaging and unused.   

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at: 

mischief@magiemporium.com

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